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Unlocking Efficiency: How COVID-19 Accelerated the Last Mile Delivery Industry

COVID-19 boosted last-mile delivery, reshaping with e-commerce surge and contactless demand.

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The COVID-19 pandemic has had a profound impact on various industries, and the last mile delivery sector is no exception. With the rise of online shopping and the need for contactless deliveries, this industry experienced unprecedented growth and transformation. Let's delve into how COVID-19 accelerated the last mile delivery industry and explore some staggering statistics that highlight its impact.

1. Changing Consumer Behaviour

The pandemic prompted a dramatic shift in consumer behaviour, with more people opting for online shopping to minimize physical interactions. As a result, the demand for last mile delivery services surged significantly. According to a recent study, online sales in the United States alone increased by 44% in 2020, signalling a fundamental change in the way consumers shop.

2. E-Commerce Boom

E-commerce platforms witnessed an explosive boom during the pandemic, leading to a surge in orders and shipments. Retailers and businesses quickly adapted to this trend, offering their products online to meet consumer demands. This e-commerce boom further emphasized the need for efficient last mile delivery solutions.

3. Contactless Deliveries

With health and safety concerns at the forefront, contactless deliveries became the new norm. Customers demanded no-contact drop-offs, and delivery companies swiftly integrated contactless delivery options into their services. A survey found that 73% of consumers in the UK preferred contactless deliveries during the pandemic.

4. Same-Day and Next-Day Delivery Expectations

As the reliance on online shopping grew, customers also became more accustomed to faster delivery options. The need for same-day and next-day deliveries surged, pushing delivery providers to streamline their processes and optimize routes for faster order fulfilment.

5. Rise of Delivery Apps and Technology

To cope with the increased demand and logistics challenges, delivery companies turned to technology and delivery apps. These solutions offered real-time tracking, route optimization, and efficient fleet management. In fact, a survey revealed that 58% of delivery companies invested in delivery management software during the pandemic.

6. Last Mile Delivery Workforce

The surge in demand for delivery services led to an increased need for delivery drivers and logistics personnel. Many workers from other sectors that were severely affected by the pandemic found employment opportunities in the last mile delivery industry.


The COVID-19 pandemic has reshaped the last mile delivery industry in profound ways, driving innovation and efficiency to meet the evolving needs of consumers in this rapidly changing world. The acceleration of e-commerce and the demand for contactless deliveries have pushed delivery companies to adopt advanced technologies and focus on sustainability. As consumer expectations continue to evolve, the last mile delivery sector must remain agile and adaptive to thrive in the post-pandemic era. By leveraging data-driven insights and embracing technological advancements, last mile delivery providers can continue to revolutionize the way goods are transported and delivered, ensuring a seamless and efficient experience for customers worldwide. The pandemic served as a catalyst for the industry's transformation, and its impacts will continue to shape the future of last mile delivery for years to come.


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